Frequently Asked Questions
Everything you need to know about our luxury fashion collections, global shipping, and exclusive rewards.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-12 business days via our premium courier partners.
What is your return policy for limited edition items?
We offer a 14-day return window for all unworn items in their original packaging. Please note that certain limited edition collaborative pieces are subject to specific exchange-only policies due to their exclusive nature.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options like Klarna and Afterpay in select regions.
How can I ensure I am purchasing an authentic Joseph Klibansky product?
Authenticity is guaranteed for all items purchased directly through our official website. Each garment includes a unique digital certificate of authenticity and high-security branded tags.
Do you offer international shipping and are duties included?
Yes, we ship worldwide. For most destinations, duties and taxes are calculated at checkout so there are no unexpected fees upon delivery. Please check the shipping calculator in your cart for specific details.
How should I care for my high-end apparel?
To maintain the integrity of our custom prints and luxury fabrics, we recommend following the specific care label instructions. Most items are best preserved through professional dry cleaning or delicate cold washing inside out.